ISO 9001 is the international standard that sets out the requirements for a quality management system (QMS). Organisations use the standard to show that they can deliver products and services that meet customer, regulatory and statutory requirements.

Since our creation, we have implemented our own QMS – indeed one of our senior team is a qualified quality assessor from a previous role – but have been reluctant to commit the time and money to adopt the ISO system when our immediate focus has been on ensuring technical excellence (evidenced by our commitment to CPD and the adoption of the latest techniques) and being responsive to customer needs. As we have grown, so the case for adopting a formal, externally audited QMS has grown and from May 2019 we have been certified to 9001:2015.

Many people have played a part in achieving this but special thanks go to the quality team – Geoff, Sarah and Josh.