Case Studies

Audit of Customer Service Performance

Construction Date

2018

Category

Advisory, International

Client

Mazoon Electricity Company

Following changes to the system of regulatory reporting for Distribution and Supply companies in Oman, companies are now required to have their recorded performance against certain key indicators of customer service independently audited and certified as accurate. We were pleased to undertake this audit on behalf of the Mazoon Electricity Company.

Construction Date

2018

Category

Advisory, International

Client

Mazoon Electricity Company