We have worked for regulatory authorities and companies in a number of countries and have a thorough understanding of a broad range of regulatory regimes, market set ups and patterns of ownership.
Working alongside and gaining synergies from our Design house, we specialise in the study and design of power networks. Our expansive engineering knowledge is matched by an understanding of the importance of providing customers with a reliable, affordable and available electricity supply that is billed in an accurate and timely manner, and where payment can be made simply, quickly and efficiently.
In advising utilities, we recognise that customer expectations are rising as economies mature, that in the future the success of an electricity utility will increasingly be judged by its responsiveness to customers’ needs and, when problems arise, that the ‘physical’ fault is rapidly addressed and customers’ complaints are dealt with in a sensitive, appropriate manner.
