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Regulatory auditing – Range of Network Performance Indicators

Regulatory auditing – Range of Network Performance Indicators

by Kat Marketing | Jul 5, 2024

The electricity distribution and supply sector has undergone a significant change. From June 2023, ‘Nama Electricity Distribution’ (NEDC) and ‘Nama Supply’ (NSC) replaced Muscat Electricity Distribution Company (MEDC), Majan Electricity Company (MJEC),...
Regulatory auditing – Customer Service Key Performance Indicators

Regulatory auditing – Customer Service Key Performance Indicators

by Sarah Bown | Jul 5, 2024

After competitive tendering, we were pleased to be awarded the work to audit the Nama Supply Company’s returns under the terms of Regulatory Authority’s Customer Services Incentive Scheme. For the 2023 calendar year, the audit was extended to cover compliance with...
Quality of supply indicators – audit of reporting to the Regulator

Quality of supply indicators – audit of reporting to the Regulator

by Sarah Bown | Jun 19, 2023

energypeople conducted an independent audit of the quality of supply indicators (QSIs) – using the international measures of SAIFI, SAIFI, together worst performing feeders. Performance outcome reports are submitted by companies to the regulatory authority and...
Audit of regulatory submissions on Customer service performance indicators

Audit of regulatory submissions on Customer service performance indicators

by Sarah Bown | Jun 18, 2023

Our work involved conducting an audit using the regulatory authority’s methodological framework, covering performance indicators for meter reading, billing, complaint handling and new connections to the network. We provided an independent audit ‘opinion’ and developed...
Study of the costs of supplying electricity on the Island of Sark

Study of the costs of supplying electricity on the Island of Sark

by Sarah Bown | Dec 20, 2022

The Island of Sark is a self-governing jurisdiction, responsible for the construction, operation and maintenance of its own utilities. Prepared on behalf of the Electricity Price Commissioner, this study reviewed and evaluated the opportunities to update, rehabilitate...
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Latest News Updates

Energypeople Christmas Message

Dec 24, 2024

As 2024 comes to an end, we extend our gratitude to the team who have made the year a success for energypeople. It is now something of a cliché to say that without good people we would not...

Distribution Regulatory audits – Oman

Distribution Regulatory audits – Oman

Jun 24, 2024

The regulatory reporting requirements on electricity distribution businesses in Oman has steadily increased, as part of the Regulatory Authority’s push to improve the technical and...

132 kV cable system design

132 kV cable system design

Jun 5, 2024

The Welsh Government are sponsoring the development of Bro Tathan, a site of approximately 1,200 acres in the Vale of Glamorgan. Already home to some big names (Aston Martin Lagonda, eCube...

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At energypeople, we deliver innovative advisory and design engineering solutions to power sector organisations worldwide, combining expert knowledge of the UK electricity industry with detailed understanding of global developments.

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