Technical Review of Licensees’ Performance

Technical Review of Licensees’ Performance

In 2021 we completed a project for the Authority for Public Services Regulation, Oman (APSR) to assist the Authority in evaluating the performance of the licensed distribution companies in Oman.  The technical review covered a number of areas including: cost...
Technical advisers – System protection

Technical advisers – System protection

One of the Distribution and supply companies was subject to an ‘Appropriate Person’ Audit of their system protection arrangements, which revealed a number of areas requiring improvement. energypeople are supporting the company through drafting a protection policy...
Technical Auditors – Electricity Supply, Customer Service

Technical Auditors – Electricity Supply, Customer Service

Distribution and supply companies are required to report their customer service performance in four main areas of service provision – measures of meter reading performance, billing, complaint handling and connecting new customers (or augmenting existing) to the...